1. The three-sphere model of systems management are addressing business, technological, and organizational issues before making changes to systems.
   The business sphere requires a project to concern the cost to the user. It also includes supporting the cost and the impact to the implementation. In technological sphere, it needs to know how each and every tool and technology work. It also needs to know the strengths, benefits, limitations and costs.
   In organizational issues, it more concern about the affect of the project to the user.
   

   
   

2. One successful IT project is for example like in this university which is IIUM Campus Wide Wireless
   project. This project has 2 phases to be implemented and Information Technology Division (ITD) was in charge of the project implementation and management. Phase 1 of the IIUM Campus Wide Wireless project was rolled out in February 2008, and was officially launched in May 2008. It was covered the entire academic area at Gombak Campus, Indera Mahkota Campus and Jln Hospital Campus.
   While, Phase 2 of the IIUM Campus Wide Wireless project is still ongoing project and expected will fully deployed by end of February 2010. The business, technology and organizational issues that I think can be addressed for the project as follows:-
   

   
   

Figure 2.1: The business, technology and organizational issues(refer to hard copy)

1. In my opinion, the most important issues to the project are business issues. This is requires a project manager to understand the long term objective of a project and its goals. This sphere also requires ability to internally plan within an organization and maximize the persistent limitation in resources.
   

   
   

2. In my observation, an example of IT project that I consider failed is IIUM Smartcard Attendance System. This Smartcard Attendance System is used to tracking and monitoring student attendance by sensoring it using matric card. Why I'm saying that project is failed, this is because it is no longer used by the student. The reason is because of the tool that used in this project is not function anymore. Again, the students still have to do manually signing the attendance list or the instructor called their names. Here, the issue that made the project failed is might be because of organizational issues. This can be seen how this project will affect the student. It might be cheating cases among the students. This is because the student can ask their classmate to sensor his matric card but him or her not to come to the class. It also possible because of technology issue in which the tools that being used in this project are not effective and need to have the effective one.
   

1. Organization's name: Maxis
   

   
   

   Functional
   

   
   

   
   

   
   

   Figure 5.1: The functional organizational structure(refer to hard copy)

   
   

   
   

   Project
   

   
   

   
   

Figure 5.2: The project organizational structure (refer to hard copy)

Matrix

Figure 5.3: The matrix organizational structure(refer to hard copy)

1. The importance of top management commitment is one of the key factors associated with project success. Top management can help project managers secure sufficient resources, get approval for unique project needs in a timely manner, receive cooperation from people throughout the organization, and learn how to be better leaders. In fact, many projects will fail without top management commitment.
   

   
   

   
   

   
   

   
   

   
   

   
   

   The examples to illustrate the importance based on an already implemented project are the KTMB@OnePay.
   

   
   

   
   

Table 6.1: Important based on KTMB@OnePay